1. What is a home protection plan?
2. Why do I need a home protection plan?
3. How does a home protection plan work?
4. Why should I choose Asset Protect?
5. Is everything in my home covered by the Asset Protect Home Protection Plan?
6. How many times can I use my Asset Protect Home Protection Plan?
7. What out-of-pocket expenses will I have?
8. How do I know my service contractor is qualified?
9. Is the Asset Protect Home Protection Plan renewable?
10. I'm in the market for a home. What's the benefit of buying a home protected by an Asset Protect Home Protection Plan?
11. I'm selling my home. Why would I want an Asset Protect Home Protection Plan?
12. My home systems and appliances are old. Does that matter to Asset Protect?
13. Does Asset Protect need to inspect my home systems and appliances before I purchase?
14. What is a Trade Service Call Fee?
15. Is there a limit to the number of repairs Asset Protect covers?
16. I have homeowners insurance, why do I need a home protection plan?

1. What is a home protection plan?

A home protection plan is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and major appliances.

2. Why do I need a home protection plan?

Your home is most likely one of your biggest investments. Unexpected repair or replacement costs can easily strain your budget. Plus, finding an approved and insured contractor to solve your problem can be stressful and inconvenient. A home protection plan cannot prevent systems or appliances from breaking down, but it can help make covered repairs or replacement easier and less costly.

3. How does a home protection plan work?

When a covered item breaks down, request service by calling Asset Protect to speak with a highly-trained customer service representative. We’re here 24 hours a day, 7 days a week, 365 days a year to accept your service request. After your service request is received, one of our approved and insured contractors will contact you to schedule a time to diagnose your problem. A low Trade Service Call Fee, per trade, is due when the contractor arrives to diagnose the problem. Once repair or replacement is complete, and as long as we have your proper email address on file, Asset Protect will send you a follow-up customer satisfaction survey regarding the service preformed.

4. Why should I choose Asset Protect?

Asset Protect is committed to and solely focused on providing relief from home repair hassles, and continues to deliver innovative home protection plans to our customers.

Your home is likely one of your largest investments – don’t trust the covered repairs or replacements to just anyone. Our network of over 10,000 approved and insured contractors are monitored and graded by our customers to help ensure satisfaction. Make the right choice in case things go wrong.

5. Is everything in my home covered by the Asset Protect ?

No. While not everything is covered, we do offer coverage for many of the most frequently occurring breakdowns of home system components and appliances. Please review sample contract for specific covered items, terms and conditions, limitations and exclusions.

6. How many times can I use my Asset Protect Protection Plan?

Unlimited during your contract term.

7. What out-of-pocket expenses will I have?

For each service request, you will pay a Trade Service Call Fee to each contractor of a different trade (plumber, electrician, etc.) who visits your home to diagnose a problem or perform service. There may be additional costs associated with the repair or replacement of covered items. Details will be included in your contract.

8. How do I know my service contractor is qualified?

Our comprehensive network of approved and insured contractors are consistently monitored and graded on their performance through our customer satisfaction survey program.

9. Is the Asset Protect Home Protection Plan renewable?

Yes, protection plan holders may renew their Asset Protect coverage (at the option of Asset Protect). We will notify the homeowner in advance of the expiration date, and will offer a variety of convenient payment plans.

10. I'm in the market for a home. What's the benefit of buying a home protected by an Asset Protect Home Protection Plan?

An Asset Protect Home Protection Plan helps provide confidence during and after a home purchase. An unexpected, covered breakdown can be devastating to your budget. Enjoy your home without the hassles of covered breakdowns.

When a covered system component or appliance breaks down, call one number 24 hours a day, 7 days a week, 365 days a year to request service. There's no need to get back in touch with the real estate agent or track down the previous owner.

11. I'm selling my home. Why would I want an Asset Protect Home Protection Plan?

An Asset Protect Home Protection Plan helps give buyers additional confidence in the real estate transaction—they’ll know that Asset Protect stands behind the covered systems or appliances in the house. An added benefit is that we can also protect your home while it’s on the market which can help you avoid investing more money into a home you’re trying to sell.

12. My home systems and appliances are old. Does that matter to Asset Protect?

No. The age of a home or its system components and appliances are not important to Asset Protect. The covered items must be in good working condition and properly maintained at the time coverage is purchased.*

13. Does Asset Protect need to inspect my home systems and appliances before I purchase?

No. A home inspection is not necessary to order an Asset Protect Home Protection Plan.*

14. What is a Trade Service Call Fee?

Since it may require more than one contractor or several unrelated trips to the house by the same contractor, (one to fix the pipe, another to fix the dishwasher) there is a fee due for each trade a service call covers. It's perfectly alright to report more than one breakdown at a time. Additional fees may apply if the repairs fall into different categories.*

15. Is there a limit to the number of repairs Asset Protect covers?

No. Asset Protect allows an unlimited number of covered repairs.

16. I have homeowners insurance, why do I need a home protection plan?

Your homeowner’s insurance is hazard insurance, and only covers items damaged in fires, flooding, wind, and other natural disasters. A home protection plan repairs properly maintained household appliances and mechanical systems that fail due to normal wear and tear. 

 
* Not all home systems and appliances are covered. To receive a copy of the contract that details specific coverages, exclusions, and limitations, please contact us. The trade service call fee applies to the initial visit by a technician for each covered trade. Additional charges may apply to some repairs and replacements. Asset Protect may provide cash back in lieu of repair or replacements in the amount of Asset Protect's actual cost to repair or replace that item, which at times may be less than retail pricing. Systems and appliances  1) must be in good working condition on the effective date of contract; 2) designated by the manufacturer as commercial are not covered. Improper maintenance of any covered system or appliance may result in denial of coverage for lack of maintenance. Offer valid for new Asset Protect customers only. Not valid in conjunction with real estate transactions or current Asset Protect contract renewals. Cancellation after the review period is subject to administrative fees and service costs incurred prior to the cancellation date. Refer to contract for state specific cancellation provisions. Void where prohibited by law.